Customer Address Not Showing On The Addresses Subgrid In Dynamics 365

One comment

This issue was reported in dynamics community where in customer address was not showing in the addresses subgrid.

Community Thread – Lead’s mailing address not visible on contact or account record after lead qualification

To read more about Addresses read here : Addresses In CRM

So coming to the issue. I added the subgrid of related addresses to the contact form and ideally when a contact is created with proper address information it should be added in the subgrid. (Applies to lead qualification process too). However this is what I saw:

1.png

No address was populated.



Solution/Workaround:

This seems to be a bug In dynamics 365 where in the view associated with this addresses subgrid is corrupted and has some errors which blocks the records from showing.
image

So I went to Customizations > Entities > Addresses > Views > “Customer All Addresses public view and removed the error conditions. Published the customizations. 

Now I could see the related addresses without any issues.

2

I hope this helps!

1 comments on “Customer Address Not Showing On The Addresses Subgrid In Dynamics 365”

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