Get Contacts/Customers Used In A Customer Journey In Dynamics 365 Marketing

This is going to be a very short blog as I am going to just reference my previous blogs to achieve a solution for this.

I have talked about Customer Journey entity in dynamics in a recent post here:  The ‘Mysterious’ Customer Journey Entity In Dynamics 365 Marketing.

By now, we know that it’s not easy or straight forward to get any details from a customer journey from the back-end.


In a customer journey, customers are not directly added but rather through a “Marketing Segment”. Now we have seen in the blog above on how to get segment details used in the journey. Once we have the segment Id, the next step is to fetch the customers from the segment and for that I have another blog explaining it: Dynamics 365 For Marketing – Retrieve Contacts From A Segment

By doing the above mentioned, you should be able to get all customer that are part of a journey.

I hope this helps.


Dynamics 365 For Marketing – Retrieve Contacts From A Segment

I had a hard time trying to figure out a way to retrieve members from a marketing segment in my code.

The link-entity between contact and msdyncrm_segment isn’t materialized in CRM. I even raised it here :Basic operations on segments using the Segmentation API


Finally fetch xml came to rescue. You can use below xml which can be executed by WebAPI or Organization service and it works on both static and dynamics segments.

<fetch version="1.0" output-format="xml-platform" mapping="logical" returntotalrecordcount="true" page="1" count="5000" no-lock="false">
<entity name="contact">
<attribute name="fullname"/>
<attribute name="contactid"/>
<order attribute="fullname" descending="false"/>
<link-entity name="msdyncrm_segment" from="msdyncrm_segmentid" to="msdyncrm_segmentmemberid" alias="bb">
<filter type="and">
<condition attribute="msdyncrm_segmentid" operator="eq" uitype="msdyncrm_segment" value="bfc9d5d6-d6aa-e911-a859-000d3a3159df"/>

Now lets try to execute this first in web api.
Use below format : https://orgurl/api/data/v9.1/contacts?fetchXml=<xml here>

Now lets try to execute this using organization service, note that i am using paging here because the number of records can be more than 5000:

var fetch = @"<fetch version='1.0'  page='##pagenumber##' count='5000' no-lock='true'>
<entity name='contact'>
<attribute name='fullname'/>
<attribute name='contactid'/>
<order attribute='fullname' descending='false'/>
<link-entity name='msdyncrm_segment' from='msdyncrm_segmentid' to='msdyncrm_segmentmemberid' alias='bb'>
<filter type='and'>
<condition attribute='msdyncrm_segmentid' operator='eq' uitype='msdyncrm_segment' value='6f5846d5-e5ae-e911-a84b-000d3a802d92'/>

 var contactss = organizationService.RetrieveMultiple(new FetchExpression(fetch));                  
                        foreach(var contact in contactss.Entities)
                            var id = contact.ToEntityReference();


Apart from this fetch xml there is no way to retrieve members from the segment.  There are some issues and limitation i faced during this operation, will try to share them in another post.

I hope this helps!